FAQs
How much are the shipping costs?
Shipping costs? We make it easy for you!
The following applies to deliveries to Germany and Austria:
- Up to €39.99 → only €4.99 shipping costs
- From €40 → you save, just shipping €2,99
- From €60 → Free shipping – we deliver to your home free of charge!
How long does shipping take?
We will ship your order within 1-2 working days to Austria and Germany. As a rule, your package is then with you in 3-5 working days. You get one Tracking, so you always know where your order is.
Which payment methods can I use?
You can easily pay with us using all common Shopify payment methods, including credit card, Sofortüberweisung, Klarna, Apple Pay and Google Pay. We also offer PayPal as an additional option. This means you can choose the payment method that suits you best.
Is it possible to collect from a branch?
Unfortunately, collection from the branch is currently not possible. But don't worry - we're already working on offering this service soon. Please check back from time to time for the latest updates. We look forward to welcoming you personally to a branch at any time!
How can I track my order?
After shipping, you will receive a confirmation email with a tracking link that you can use to check the status of your delivery at any time. You can also get your tracking number at any time here Enter and track the shipment.
What do I do if my order arrives damaged?
If something is wrong, please contact us immediately. We will take care of an exchange or refund quickly and easily!
How do I contact customer service?
If you have any questions about our online range, your order or the online shop in general, please contact us at any time via our Contact form, via WhatsApp or email.
If you have any questions regarding products from our stores or your order from a store, please contact directly (by telephone) to the respective branch.
WhatsApp customer service
Just write to us via WhatsApp. We will contact you immediately! 😊